At iReelz, we want you to be completely satisfied with your subscription. This Refund Policy outlines the terms under which you may request a refund. Payments are processed by Paddle, who acts as our Merchant of Record. This policy is part of our Terms of Use.
01Subscriptions — 14-day refund window
We offer a 14-day refund window from the date of any subscription payment. If you are not satisfied with the Service within 14 days of a charge, you may request a full refund — no questions asked.
- The 14-day window applies to every subscription charge, including renewals.
- Refund requests must be submitted within 14 calendar days of the charge.
02One-time purchases (LUT Packs)
LUT Packs are digital products delivered instantly and permanently to your account, so they are treated differently from subscriptions:
- No change-of-mind refunds. Once a pack is unlocked on your account, we do not offer refunds because you changed your mind, no longer need the pack, or found it elsewhere. Every pack’s page shows a free, interactive preview of every look on real footage — and on your own footage — before you buy, so you can try before you buy.
- We always refund: duplicate purchases of the same pack, purchases that were never delivered to your account, and any charge made in error. Email us with your account email and the purchase date.
- Faulty or not as described. If a pack is defective — files that don’t work, or contents materially different from what the pack page promised — you are entitled to a remedy. Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law, or equivalent consumer protection laws in your country that cannot lawfully be excluded. If our goods fail to meet a consumer guarantee, you are entitled to a replacement or refund as those laws provide.
- EU/UK buyers: by purchasing, you request immediate delivery of digital content and acknowledge that you lose your 14-day right of withdrawal once delivery begins, as confirmed at checkout.
- Refunds, where issued, are processed by Paddle to the original payment method within 5–10 business days.
03How to request a refund
To request a refund, contact us at support@ireelz.com with the following information:
- Your account email address
- Date of purchase
04Refund processing
- Refunds are processed by Paddle back to your original payment method within 5–10 business days.
- Once a refund is processed, your access to paid features will be revoked and your account will revert to the free Starter plan.
- Processing times may vary depending on your bank or payment provider.
05Cancellation
Cancelling your subscription is different from requesting a refund:
- Cancellation: Stops future billing. You retain access to paid features until the end of your current billing period.
- Refund: Returns the payment for the current billing period. Access to paid features is revoked upon processing.
You can cancel your subscription at any time from your Account Settings.
06Contact
For refund requests or questions about this policy:
Email support@ireelz.com or reach us via the contact form.